Shipping Policy
Shipping Policy
Please note that "processing" times and "shipping" times are different.
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. This means that the order is received, your payment is collected by the system, and the order is forwarded to the warehouse for fulfillment. This does not mean that your order will be shipped within 2 business days, however. Most orders are shipped within 2 business days but occasionally, due to religious holidays or trade shows or other events, a shipment may be delayed. In all cases, your order is guaranteed to ship within 3 business days.
You may request a tracking number but one will not be automatically sent to you. This is because it is a manual process that must be done by hand. Please see the FAQ page for more information on the reason for that.
All orders processed by the online checkout will ship by UPS ground by default but occasionally the warehouse will choose another carrier at their discretion. We do not guarantee any timeframe of delivery after shipping your order. If you need the product overnighted, please contact us.
All products are warehoused and drop-shipped by the manufacturer and we are not able to track quantity on hand or guarantee availability. In the event that you place an order and the product ends up being out of stock and you do not wish to wait for restocking, we will offer you a full refund.
Shipping Rates
Free shipping is ONLY available for the continental 48 US states. We do ship to Alaska and Hawaii as well as all of the US territories. Please allow extra time for us to ship your order and then it can take weeks for delivery and that is out of our hands. The carriers, including UPS, will sub-contract to other carriers for parts of the journey and tracking and delivery estimates get complicated and are rarely accurate. Some products and large orders may be held to collect additional shipping fees for some locations. We cannot program in all variables into the flat rate shipping in the checkout system. Because of this, we reserve the right to hold your order and bill you for the additional shipping expense or offer you a full refund in these rare cases.
We do ship to Canada but the process is slow and cumbersome and expensive. Some Canadian customers have had success using shipping forwarders, such as a company called Stackry (https://www.stackry.com/en). You can choose extra insurance and extra packaging and a specific carrier you want to work with (such as DHL) that you know will deliver to your address. So costs vary based on your choices. But for an inverter order, we are told that it costs around $60-80 CAD. This may or may not be cheaper than our shipping rates.
Free shipping: We offer free ground shipping in the continental 48 US states for individual items over $300 (unless freight shipping is required). If you order multiple items and some are over $300 and some are less than $300, the system will charge you shipping for the items under $300 and not the others. The order system will not automatically detect that an order requires freight shipping. Thus, sometimes in rare cases it may look like your order will ship free. However, items above the bulk and weight limits of UPS or Fedex will ship freight and we will hold the order and charge you the freight shipping rate.
Shipping To P.O. Boxes or Unusual Addresses
We do not ship to PO boxes through the online checkout. If you need something delivered to a PO box, please contact us first so we can try to make sure it can be delivered there. If your address is an unusual address that is not listed in the UPS address system, please contact us first so we can work something out. If you place an order to a PO box, we will hold your order and attempt to contact you with the provided email address or phone number on the order. If you decide to request us to deliver the package to a PO box, you waive any and all rights and acknowledge that under no circumstances will a refund of any shipping fees or other fees be offered for a shipment returned to sender or lost in transit. If a product has to be re-sent after being lost in shipping, we will charge you a new shipping charge for the new shipment, even if the original ordered was given free shipping.
Freight Shipping
All orders that require freight shipping are not eligible for free shipping.
Some items are too heavy or bulky for UPS, Fedex, or USPS. Those products will ship via freight. For those shipments, we will hold the order and attempt to contact you to collect payment and arrange for the freight delivery. We will provide freight tracking information after the order has been shipped but we cannot guarantee any timeframe and will not be responsible for damage, delays, or additional fees that may be incurred. Please direct any inquiries about the status of freight shipping to the appropriate shipping company unless there is a customer service dispute. We will try to help however possible but cannot guarantee a resolution to your satisfaction.